If you suspect that your computer has been infected, Dell recommends that you run a thorough or deep scan on your computer using an anti-virus or anti-malware program.

Malware can be used against users to gain access to personal data such as identification numbers or details, bank or credit card numbers, passwords, datafile, and so on. Malware can monitor users web browsing, display unsolicited advertisements and click baits. Malware (viruses, spyware, trojans, and so on) can cause the computer to stop working or perform slowly. If the test fails, ensure to write down the error code and validation code, and contact Dell Technical Support.If the test passes, go to the next step.Follow the on-screen prompts and respond appropriately to complete the diagnostics.Use the arrow keys to select Diagnostics and press the Enter key.When the Dell logo appears, press the F12 key to enter the One-time Boot Menu.Running Dell SupportAssist Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA) If the computer can boot into Windows and has an active Internet connection, run a quick test on the Dell computer using Dell SupportAssist. Running hardware diagnostic test using Dell SupportAssist Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue.

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